Refund policy
Return, Cancellation & Exchange Policy
Your satisfaction matters to us at LALINE. Within the conditions below, we offer easy returns within 7 days.
Return Conditions
- Time frame: Return requests must be initiated within 7 days of delivery.
- Unused: The item must not have been used beyond a fitting trial.
- Tags: All original tags and packaging must be intact and undamaged.
- Undamaged: The item must be free from stains, perfume, scratches or deformation.
- Hygienic condition: Items that cannot be resold for hygiene reasons (once unsealed) are not eligible for return.
The item must be returned in its original protective bag and box.
Return Form: To initiate the return process, please complete the return form.
Shipping Cost
The buyer is responsible for shipping costs on returns and exchanges.
Bespoke (Made-to-Measure) Items
Bespoke items produced to a customer's individual measurements are not eligible for return. These orders are crafted exclusively for you and fall outside the standard return window. This is indicated on the relevant product page.
Defective or Damaged Items
In the case of a manufacturing defect or shipping damage, please contact us via the return form within 3 business days of receiving the item.
Size Exchange
If the size doesn't fit, you may request a size exchange within 7 days, subject to stock availability.
Past Return Window
Return requests beyond the 7-day window will not be accepted.